Refund Policy

This Refund Policy explains the rules, conditions, and procedures related to payments, cancellations, and refund eligibility for all users of the Chalkwide platform. The purpose of this policy is to maintain transparency and clarity in financial transactions. Users are advised to read this policy carefully before subscribing to any paid plan.

Chalkwide offers a 7-day evaluation period to allow new users to assess the platform's features and suitability for their needs. This evaluation period begins from the date of your initial registration. No additional evaluation periods, free trials, or demo extensions are provided beyond this initial 7-day period.

After the 7-day evaluation period, any purchase of a paid Chalkwide plan is considered final. Refunds are generally not permitted except in the following exceptional cases:

• Duplicate Payment: If you have been charged more than once for the same subscription.
• Technical Billing Error:If a technical issue resulted in incorrect billing or overcharging.
• Payment Deducted, Service Not Activated:If your payment was successfully processed, but your Chalkwide service was not activated.

To be eligible for a refund in these cases, the request must be raised within 7 days of the payment date.

Refunds will not be provided in the following situations:

• After the 7-day evaluation period has ended and a paid plan is purchased.
• Change of mind or dissatisfaction with features after purchase.
• Failure to use the platform or missed usage during the subscription period.
• Requests made beyond the specified refund window.
• Transfer of subscription to another user or account.

All payments made to Chalkwide are non-refundable and non-transferable except as outlined under "Refund Eligibility".

If you believe you are eligible for a refund based on the criteria above, please follow these steps:

• Contact Support: Email our support team at hello@chalkwide.com with the subject line "Refund Request".
• Provide Details: Include your full name, registered email address, payment reference, date of payment, and a clear explanation of your issue.
• Attach Evidence: Attach any relevant transaction receipts or screenshots to help us review your request promptly.

Chalkwide's team will review each refund request on a case-by-case basis.

Chalkwide may update or modify this Refund Policy from time to time to comply with legal, regulatory, or operational requirements. Any changes will be posted on this page with the revised effective date. Please review this policy periodically to stay informed.

For any questions or concerns related to this Refund Policy, please contact:

Phone: +91 8810331060

Email: hello@chalkwide.com